After Sales Customer Support Our Goal
GM South Africa is committed to providing you with customer service of the highest standard. With this in mind, various methods have been devised in order to ensure you receive the best customer experience. At Dealer level, you will be contacted in order to ascertain your satisfaction with the Dealership you are dealing with. From GM South Africa's perspective, a structured process is in place to contact you in order to obtain your opinion on your service experience. The results of this process are correlated in order to formulate a Customer Satisfaction Index score.
By means of this index we are able to ascertain where we meet your standards and in what areas we can improve our performance in order to exceed your expectation. We also have a comprehensive roadside assistance programme called GM Driver Support Plan with a 24 hour help line in place, which is a free service for 5 years or 120 000 kilometres of your vehicle's life, whichever comes first (all vehicle sold on or after 23rd March 2009). Should you have any problems such as a breakdown, keys locked in the vehicle or simply run out of fuel, call 0800 422 777 or ++27 11 541 1120 for immediate assistance.
Our Dealers take pride in their service standards and would like to be given the opportunity to resolve any problems you may experience. Should you have any queries or items of concern, the following process will ensure you receive the desired response. Explain your concern to your Dealership's Service Manager. Should your query not be resolved at this point, you should then ask to speak to the Dealer Principal/Managing Director of the Dealership. In the event your concern is not resolved by the Dealer Principal/Managing Director it is suggested that you refer the matter to the GM South Africa Customer Relation Section. Their contact number is 0800 422 777. Your concern will then be logged and handled in conjunction with the Dealership concerned and every effort made to resolve it.
CHEVROLET/OPEL/ISUZU/ or HUMMER/SAAB/CADILLAC DEALERS.
Locate your nearest Chevrolet Opel Isuzu Dealer or telephone 0800 422 777.
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